Frequently Asked Questions
Everything you need to know about shopping with Asmodee.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Please ensure the garments are in their original condition to qualify for a full refund.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart, as fit can vary between different styles and collections.
Do you offer international shipping?
Yes, Asmodee ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
How should I care for my Asmodee garments?
To maintain the quality of your clothing, we recommend following the specific care instructions located on the internal wash label of each garment. Generally, we suggest cold washes and air drying.